Customer Service Experience Consultant

Customer Service Experience Consultant

Company
Harvey Nichols
Date Posted
11th January 2018
Reference
VAC-2411539
Sector
Merchandising, Other, Sales
Location
Edinburgh
Salary
Salary Negotiable

*Customer Service Experiance Consultant*

The role

As a first point of contact you will be engaging with our customers from across the globe over the phone.  You will be providing advice, ideas, suggestions and support across all our Harvey Nichols services.  You will approach every customer with the sole purpose of serving their every need whilst making it a fun and enjoyable 5* experience.  For you both!  

What you will be doing

As part of a team you will be working within a customer contact centre based in our Edinburgh store.
Handle all customer enquiries via phone and email
Show we are obsessed with style by understanding all our product offers, ranges and services (full training will be provided)
Maintain our extensive directory of information to help every member of the Harvey Nichols family with our customers across the globe
Develop a high level of product knowledge and share your opinions and ideas with our customers
Work closely with your team and celebrate fabulousness wherever you see it
These roles are full time, working 40 hours a week.  You will be required to work weekends and evenings

Skills and experience you need

Demonstrable experience in a similar customer facing or administrative role
Enjoy and know our brands and products
Strong organisational skills
Excellent communication skills
Fully PC literate and be experienced in online support systems
Highly desirable if you speak Russian, Mandarin, Chinese or German

About you

You will be a people person
You are positive and proactive
You love working in a team
You are stylish, fun and welcoming                  

About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

All your hard work, rewarded 

Our colleagues are as important to us as our customers.   When working with us you will be introduced to a huge variety of benefits including:
A unique Learning and Development programme to support your career with us
Unlimited shopping instore and online with discounts ranging from 30 – 60% from the day you start
Vouchers or schemes that fit your world from childcare to bike to work
Charity day to support your good cause

Our promises to each other:

We support to build a career in the industry
Constant inspiration and challenge
Honest and upfront communication
Celebrate fabulousness wherever we see it
Work and play together as one

Where do I sign?

If you are already thinking of what you will wear on your first day

The process from here is simple;

If you are interested click below to apply and complete the simple application form.
If expectations match you will be invited in for a first interview the Hiring Manager
You will be in contact with a specialist recruiter at all times 

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