General Manager - Harrods and Selfridges

General Manager - Harrods and Selfridges

Date Posted
24th November 2017
Store Management
West End
£35,000 to £40,000 Per Annum

What you'll do

We have a fantastic opportunity for an experienced multi-site retail manager, with experience or a keen interest in books, to join our growing Travel Retail Business and lead our high profile stores located within Harrods and Selfridges department stores.

You will take real pride in running outstanding stores, delivering to the specific requirements of Harrods & Selfridges, as well as WHSmith. Determined to turn every customer's visit into a great experience, you'll lead your team in upholding the highest of customer and shop floor standards & presentation, as you drive sales & profit and manage costs in line with strict KPIs.

Your remote management skills will also be put to the test as there are four stores to deliver consistently across- Harrods Bookshop, Harrods Children's Bookshop, Selfridges Bookshop and Selfridge's News.

These really are unique locations, selling a wide range of books from specialist, luxury and high end books to the latest 'hot off the press' new fiction & non- fiction titles.
There are critical relationships with Harrods, Selfridges and Head Office to nurture, plus regular communications with suppliers too in order to meet the needs of the varying customer base visiting these iconic department stores.

There's also the employee lifecycle to think about, from recruitment and training onwards. You'll take charge of your team's development, ensuring they're ready to give world class service.

To succeed in this role, you will be confident in leading through your team to manage multiple units in busy & demanding environments, whilst also having a good balance between knowing the detail at store level and being able to work at a higher more strategic/commercial level also.

If you thrive on responsibility, autonomy and working in a fast paced environment, you'll love life at WHSmith.

What's in it for you

You've got tried and tested skills. Here, you can use them to the full. We'll trust you to get things done and to use your initiative. Bring us new, innovative thinking and you could really see your career take off. Our excellent benefits package includes 25 days holiday, generous staff discount*, annual performance related bonus*, pension and much more!

We make sure that there's plenty of support available. One way we do this is through our Retail Academy which helps managers learn and progress.

*after initial qualifying period.

Who we're looking for

Experienced and entrepreneurial, you're a skilled multi-site retail manager - in your element when inspiring a large team. You lead by example, rolling your sleeves up and helping out on the shop floor. With this approach, you'll win the respect of staff at every level, getting the best from each individual and encouraging them to develop. Commercially sharp, you know that putting customers first is key to meeting targets and budgets, and you'll take full responsibility for P&L. If you have experience of working in a Department Store/Concession structure, even better!

If you set high standards and are highly driven, you'll go far at WHSmith.

About us

You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we've been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.

At WHSmith we love to see our people progress, so there are No Limits to where your career can go!


In addition to standard references, successful appointment to the role is also subject to Harrods & Selfridges store approval process.

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