Global IT Service Desk Manager

Date Posted
3rd January 2018
Greater London
10% bonus
£61,500 to £62,000 Per Annum

The Technology division of Exsurgo is exclusively recruiting a Global Service Desk Manager for a fast-paced multi-channel Retailer in Central London.

The role

This role exists to lead and own all global IT Service Desk operations, functions and projects for this Retailer's HQ, Distribution Centre and Stores (EMEA & US).

Reporting to the Global Head of Infrastructure & Service Delivery, you will lead a team of 6-8 to develop an IT strategy that meets the needs of a constantly growing business.

The position will involve analysing and managing support requests and tickets, continuously improving SLA's and delivering high quality support to the business. You will be responsible for implementing ITIL governance and other relevant structured processes as appropriate.

In addition you will provide technical administration and support of operational systems, including Active Directory, MS Exchange, Desktop OS, Citrix, file & print and backup environments.

The candidate

The working environment is friendly and a down-to-earth place where everyone is passionate about what they do so they are looking for a motivated, hands-on, humble and technical leader who has experience in a similar role, ideally with another Retailer.

Technical Skills Required:

- Windows 2008r2/2012 Server Support
- Windows Terminal Services / Citrix Desktop Deployment
- Windows 7/10 Desktop Management and Support
- Active Directory (2008/12) administration including Group Policies
- Office 2010-16
- Exchange 2010
- iPhone - setup, configuration and management
- VMWare ESX Server Management
- Citrix Zen App
- Mitel Phone Systems / VoIP
- ITIL Foundation (Ideal)
- HDI (ideal)

The package

Outside of the base salary of £60,000 this position provides a 10% bonus & significant package.

Successful candidates will be contacted about this role and similar roles.
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