What you'll do
We have a fantastic opportunity for an experienced Regional Business Manager to join our growing Travel Retail Business and manage our stores at Heathrow Airport, one of our largest stores. There are circa 26 stores across 4 terminals, with a multi-million pound turnover. Reporting into the Stores Director, the main purpose of this key leadership role is to maximise the profitability of all stores and to deliver KPI's and performance objectives in line with the Travel Stores Operating Plan and Strategy.
With the autonomy to make big decisions across the Heathrow stores, you'll need to understand the customer base and each store's size. In-depth analysis will be essential to your tactics, using data to spot key trends and plan commercial strategies that will appeal to each customer base. To maximise sales, uphold standards and keep customers coming back, it'll be down to you to lead and inspire your team.
There are security considerations and landlord relationships to nurture; you will maintain a strong relationship with the outlet landlords, working closely with them to resolve any problems that arise.
Managing and motivating the managers, performance and all, is a real skill. You will be setting clear performance expectations and rigorously monitoring performance. You'll also conduct store visits and voice conferences, to help each store implement strategies to hit KPIs in line with the Operating Plan, as well as overseeing trading losses and succession and people plans.
If you work hard and think smart, you'll get the results you want. To achieve that you'll need to build strong internal relationships with a range of stakeholders, including the Head Office teams. Deliver success and we'll give you a fast track to so much more.
What's in it for you
You'll be joining a business that's as sharp and driven as you are. One where hard work is noted and great results get rewards. This means there are all kinds of possibilities for ambitious and talented people to go far. In a business as big as ours, there really are No Limits. If you want to develop your career further, WHSmith is the place for you. Not only will you be given lots of development opportunities, you can rely on our Retail Academy to ensure you'll have a well-trained team behind you.
Want more? You'll also be able to access a range of flexible benefits that includes a profit related bonus, 25 days holiday, pension, store discount card, childcare vouchers, PMI for you and your family as well as a Company car/car allowance!
Who we're looking for
When it comes to senior retail management within multi-site retail, you really know your stuff. Along with this industry knowledge, you bring a flair for innovation and pin-sharp commercial acumen. This will help you plan ahead as you take full responsibility for your region.
However, it takes more than that to get multiple stores to perform. You'll also need to be impeccably organised. Last, but never least, you need the communication skills to connect with hundreds of diverse staff and the people management experience to take care of a range of potential challenges. Engaging and persuasive, you'll inspire your team to perform and achieve the targets you set them.
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we've been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We con tinue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.
At WHSmith we love to see our people progress, so there are No Limits to where your career can go!