This is an exciting opportunity to manage this brand new store at Abbey Wood Station, that as well as traditional WHSmith offering, will also sell hot drinks and food.
The Coffee House is a new and exciting sub-brand of WHSmith, and will operate as an independent premium coffee house. You will be used to working in a customer focused, fast paced environment and will enjoy promoting our products across our exciting new brand of Coffee Houses.
This is a great opportunity for a Store Manager with experience in food or catering.
What you'll do
The best store managers take real pride in running outstanding stores, thinking of them as their own. Determined to turn every customer's visit into a great experience, you'll lead your team in upholding the highest standards, as you drive sales and manage costs in line with strict KPIs.
There are security considerations and landlord relationships to nurture, plus regular communications with suppliers too. Along with managing stock availability and ensuring the store is fully compliant as well as maintaining company procedures to ensure compliance with company health & safety guidelines. There's also the employee lifecycle to think about, from recruitment and training onwards. You'll take charge of your team's development, ensuring they're ready to give great service.
If you thrive on responsibility, you'll love life at WHSmith.
What's in it for you
You've got tried and tested skills so we'll trust you to get things done and to use your initiative. Bring us new, innovative thinking and you your career could really go places! You can expect some fab rewards, including 25 days holiday, generous staff discount, annual performance related bonus, pension and much more! We make sure that there's plenty of support available. One way we do this is through our Retail Academy which helps managers learn and progress.
Who we're looking for
Experienced and entrepreneurial, you're a skilled retail manager - in your element when inspiring a team. You lead by example, rolling your sleeves up and helping out on the shop floor or making a coffee! With this approach, you'll win the respect of staff at every level, getting the best from each individual and encouraging them to develop. Commercially sharp, you know that putting customers first is key to meeting targets and budgets, and you'll take full responsibility for P&L.
You will have proven retail experience in a management role ideally in a food or catering industry, as well as knowledge of food Health and Safety.
If you're drive is as high as the standards you'll set, you'll go far at WHSmith!
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we've been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism. At WHSmith we love progressing our people, so there are No Limits to where your career can go!