Across our Large Air stores there are lots of exciting new developments happening! We have plans to continue the roll out of our cutting edge 'Store of the Future' concepts across 2018 and as a Store Manager Designate you get the fantastic opportunity to be involved and drive the future success. If you've got the skills to mastermind a busy airport, rail or hospital store and drive continued performance, it won't just be the customers who are going places. Get your stores performing and this can quickly lead to more senior roles!
As a Store Manager Designate you will be based at Heathrow for initial training and also gain experience across our different store formats including Rail, Hospital and Cafe during your first 12 weeks. You will then take responsibility for your own store as soon as a role arises so please note you will need to be flexible to travel within 30miles/1 hour from your base store; Heathrow Airport.
We want people who are customer driven; and have an emphasis not only on commercials but harnessing talent and succession. If this is you then WHSmith could be your next move.
What you'll do:
The best store managers take real pride in running outstanding stores, thinking of them as their own. Determined to turn every customer's visit into a great experience, you'll lead your team in upholding the highest of customer and shop floor standards & presentation, as you drive sales & profit and manage costs in line with strict KPIs. This approach will help you meet the challenges you'll face in this fast-paced, often demanding environment.
There are security considerations and landlord relationships to nurture, plus regular communications with Head Office & suppliers too, in order to meet the needs of the varying customer base. There's also the employee lifecycle to think about, from recruitment and training onwards. You'll take charge of your team's development, ensuring they're ready to give great service.
To succeed in this role, you will be confident in managing multiple units in a busy environment as well as leading a large team, whilst also having a good balance between knowing the detail at store level and being able to work at a higher more strategic/commercial level.
What's in it for you?
You'll be joining a business that's as sharp and driven as you are. One where hard work is noted and great results get rewards. This means there are all kinds of possibilities for ambitious, talented people to go far. In a business as big as ours, there really are No Limits. If you want to develop your career further, WHSmith is the place for you. Not only will you be given lots of development opportunities, you can rely on our Retail Academy to ensure you'll have a well-trained team behind you. Want more? Our excellent benefits package includes 25 days holiday, generous staff discount*, childcare vouchers, annual performance related bonus*, pension and much more!
Who we're looking for:
When it comes to multi-site retail management, you really know your stuff. Along with this industry knowledge, you bring with you experience in managing a high turnover of stores and a flair for innovation and pin-sharp commercial acumen. However, it takes more than that to get multiple stores to perform. You'll also need to be impeccably organised as well as having the communication skills to connect with diverse staff and the people management experience to take care of a range of potential challenges. Engaging and persuasive, you'll inspire your team to perform and achieve targets. Experience of working in a Travel retail environment is preferred but not essential.
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we've been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.
At WHSmith we love to see our people progress, so there are No Limits to where your career can go!