What you'll do
The best store managers take real pride in running outstanding stores, thinking of them as their own.
Determined to turn every customer's visit into a great experience, you'll lead your team in upholding the highest of customer and shop floor standards & presentation, as you drive sales & profit and manage costs in line with strict KPIs. This approach will help you meet the challenges you'll face in this fast-paced, often demanding environment.
There are security considerations and landlord relationships to nurture, plus regular communications with Head Office & suppliers too, in order to meet the needs of the varying customer base.
There's also the employee lifecycle to think about, from recruitment and training onwards. You'll take charge of your team's development, ensuring they're ready to give great service.
This is one of our largest and highest profile stores, with a multi-million pound receipts turnover. To succeed in this role, you will be confident in managing multiple units in a busy environment as well as leading a large team whilst also having a good balance between knowing the detail at store level and being able to work at a higher more strategic/commercial level also.
If you thrive on responsibility, autonomy and working in a fast paced environment, you'll love life at WHSmith.
What's in it for you
You've got tried and tested skills. Here, you can use them to the full. We'll trust you to get things done and to use your initiative. Bring us new, innovative thinking and you could really see your career take off. Our excellent benefits package includes 25 days holiday, generous staff discount*, annual performance related bonus*, pension and much more!
We make sure that there's plenty of support available. One way we do this is through our Retail Academy which helps managers learn and progress.
*after initial qualifying period.
Who we're looking for
Experienced and entrepreneurial , you're a skilled retail manager - in your element when inspiring a large team. You lead by example, rolling your sleeves up and helping out on the shop floor. With this approach, you'll win the respect of staff at every level, getting the best from each individual and encouraging them to develop. Commercially sharp, you know that putting customers first is key to meeting targets and budgets, and you'll take full responsibility for P&L. If you have experience of working in a Travel retail environment, even better!
If you set high standards, deliver exceptional customer service and are highly driven, you'll go far at WHSmith.
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we've been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.
At WHSmith we love to see our people progress, so there are No Limits to where your career can go!