Through you and your team delivering exceptional tailored customer service, the main purpose of your role is grow and develop the business, taking every step to maximise the profitability of the store through your knowledge of the books market and driving sales.
By supporting and developing your team, you will increase productivity and ensure the Bookshop by WHSmith achieves its key performance indicators.
What you'll do
The best store managers take real pride in running outstanding stores, thinking of them as their own.
Determined to turn every customer's visit into a great experience, you'll lead your team in upholding the highest of customer and shop floor standards & presentation, as you drive sales & profit and manage costs in line with strict KPIs. This approach will help you meet the challenges you'll face in this fast-paced, often demanding environment.
There's also the employee lifecycle to think about, from recruitment and training onwards. You'll take charge of your team's development, ensuring they're ready to give great service to every customer, sharing their knowledge and passion for books, including making tailored recommendations to the bookshop customers.
There are internal and external business relationships to nurture, including regular communication with head office & suppliers in order to ensure our book ranges meet local customer needs.
This new standalone bookshop will be one of our highest profile stores. To succeed in this role, you will be confident in managing within busy environment as well as leading & developing your team. If you thrive on responsibility, autonomy, working in a fast paced environment & are passionate about books, you'll love life at the Bookshop by WHSmith.
Who we're looking for
With experience and a passion for books, you're a skilled retail manager - in your element when delivering great customer service and inspiring your team. You lead by example, rolling your sleeves up and helping out on the shop floor.
With experience of working with books or a passion for them, you will be able to offer a tailored customer service approach, supporting customers through key book recommendations and knowledge of new and upcoming releases.
With this approach, you'll win the respect of staff at every level, getting the best from each individual and encouraging them to develop. Commercially sharp, you know that putting customers first is key to meeting targets and budgets, and you'll take full responsibility for the P&L of the bookshop. If you're drive is as high as the standards you'll set, you'll go far at WHSmith!
What's in it for you
You've got tried and tested skills so we'll trust you to get things done and to use your initiative. Bring us new, innovative thinking and you your career could really go places! You can expect some fab rewards, including 25 days holiday, generous staff discount*, annual performance related bonus*, pension and much more! We make sure that there's plenty of support available. One way we do this is through our Retail Academy which helps managers learn and progress.
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we've been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.
At WHSmith we love progressing our people, so there are No Limits to where your career can go!